Refund policy
Returns, Cancellations & Refund Policy
AT Creative Studio
At AT Creative Studio, we create personalised digital products and creative services designed around your individual requirements. We want every customer to be happy with their purchase.
Digital Products & Services
Our products include bespoke social media graphics, personalised songs and other custom digital creative services.
All products are delivered digitally. No physical goods are shipped.
Cancellations
If you wish to cancel an order, please contact us as soon as possible at atcreativestudiouk@gmail.com, quoting your order number.
Customers may have a statutory 14-day cancellation right, depending on the type of product or service purchased and whether the legal conditions for ending that right have been met.
Where applicable, we will obtain the required consent before beginning digital supply or services during the cancellation period.
Personalised Orders
Our creative products are produced using the information and preferences supplied by each customer.
Once work has begun, cancellation requests will be considered according to the nature and progress of the order and your applicable statutory rights.
We cannot guarantee a refund simply because a customer changes their mind about a creative style or preference that was supplied as requested, where no legal cancellation or other refund right applies.
Problems With Your Order
If your completed product is faulty, materially different from its description, or does not meet the agreed requirements, please contact us.
We will review the issue and, where appropriate, offer a correction, replacement, price reduction or refund in accordance with applicable consumer law.
Delivery
Personalised songs are normally created within 3–5 working days and delivered by email as an MP3 attachment or download link.
Delivery times for other creative services will be confirmed in the relevant product description or order correspondence.
If we cannot meet an agreed delivery date, we will contact you to discuss the available options.
Contact Us
For cancellation requests, refund enquiries or concerns about your order, please email:
Please include your order number and a brief explanation of your enquiry.
Your Legal Rights
Nothing in this policy excludes or limits your statutory rights under applicable UK consumer protection law.